13 Jun
1997
13 Jun
'97
2:49 p.m.
On Thu, 12 Jun 1997, Dave Hitz from netapp wrote:
This is a tough question. There's an old UNIX saying:
We sell rope. If you hang yourself, it's your own fault.
<grin> This reminds me of the many years we have had toasters, been on your beta program (not because we needed it) and have been hanged by y'all.
On the other hand, as our customers become more sophisticated and familiar with our products, perhaps it does make sense to be more flexible.
hear, here.
Flexibility is an excellent attribute when dealing with good customers, for one thing it breeds loyalty. I'd prefer to hang myself by choice than be put on a choke collar. A choke collar is a sure way to breed resentment.
-Caroline, yanked and not enjoying it