Anyone open a service call with NetApp within the last week? I opened two last week. After closing the first call, I received an email with the subject "Your Satisfaction with Network Appliance" that contained a survey to evaluate my satisfaction with the call. Since I was happy with the outcome I decided to fill out the survey and sing the proaises of NetApp tech support. (I can be a real bastard when I have a problem and need their help and I was hoping this would somehow make up for that in the cosmic scheme of things.) That done I deleted the email and went back to pretending to work.
The next morning, after closing my second service call, I received another email survey from NetApp. (Actually, the email says NetApp "engaged CustomerCast, an independent research company, to conduct the following short email survey".) I decided that since I just sent out a glowing report I could ignore this surevey. ...But I was wrong!!!
Every morning since I colsed the call I've received this survey. I even called NetApp yesterday to see if this could be stopped and this morning I received two copies of the survey! Does anyone know who I can call? Where to I send my first born to put and end to this? The email address we have listed with NetApp is an internal mailing list (so the other 6 people in my group can handle issues if I'm out) and I'm getting nasty grams... :(
Getting spam'd by some weasely little con-artist trying to get me to take part in a "MAKE MONEY FAST" scheme is one thing, but I certainly don't expect this from a company I do business with.
jason
--- Jason D. Kelleher kelleher@susq.com Susquehanna Partners, G.P. 610.617.2721 (voice) 401 City Line Ave, Suite 220 610.617.2916 (fax) Bala Cynwyd, PA 19004-1122