At one point I was getting many of these phone calls. So much so, that I was keeping explicit logs of all the RMA's. To make matters worse, there are several groups within my company that use NetApp so I would often get phone calls for RMAs that are issued to another group -- point being tracking my own stuff was not enough. At this point I started to use the NOW web page to figure this stuff out. I have not received a phone call in quite some time now though I am still getting the customer surveys. -gdg
Jim Harm wrote:
Has anyone else gotten just a little bit miffed at the frequency, speed, and pointlessness of the calls about NetApp RMAs?
I get called in less than a week. shipped on 1-31, received on 2-1, reminder(actually more of a where is it, ya dead beat?) call on 2-2!, it is scheduled to be installed today and I don't want the broken box in office; it gets shipped when I have time.
sometimes I'll get a call with a list of RMAs from the last 6 months and they expect me to respond with the whereabouts of every RMA when the fact is they have all been shipped back to NetApp.
I have to schedule work to replace parts and it takes sometimes a week or more(usually less) and I don't want to have to deal with some extra middle man company to try to justify what I am doing with the RMA. And I feel guilty if I shine them on.
}}}===============>> LLNL James E. Harm (Jim); jharm@llnl.gov (925) 422-4018 Page: 423-7705x57152
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