For the record, our NetApp sales person says he'll take care of it. Since others have echoed the complaint; go, seek out your sales rep. and be happy again.
At 9:17 AM +0000 2/4/00, John Denholm wrote:
Jim,
It would seem your pain is a common complaint :/
I guess SonicAir is the US distribution co, in Europe we have Kamino. And they're not much better.
I've had Faxes requesting the return of RMA parts which arrived that morning. I occasionally get requests that date back over 12 months, which is prior to me being in this department, including attempting to track down a single 9G SCSI disk from '98. And we regularly get asked for parts I packed up for shipping personally. I *know* they went.
Is it something netapp are doing or are there just a few issues in the courier business?
J
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