25 Apr
2001
25 Apr
'01
9:48 p.m.
At 4/25/2001 08:04 PM, Chris Thompson wrote:
What do you do with the the e-mail that arrives from Quality.Manager@netapp.com after a problem is closed with NetApp, inviting you to fill in a "5 STARS Survey" form? I admit I throw them in the e-wastebin.
I hit reply and fill them out. It only takes a second, certainly quicker than going to a web site to do it. I assume that it helps them generate metrics of some sort, and from that they can at least attempt to see the trends over time. Typing this e-mail took 20X longer than filling out their survey ever does.
-- Mike Mike.Mueller@jpl.nasa.gov