Yes they have. We got nailed whwn we renewed our support last November. OUCH! <scw>
On Tue, Jun 27, 2006 at 06:46:21PM +0100, Chris Thompson wrote:
We're having a problem renewing maintenance cover on our F810. I wonder whether anyone else has had a similar experience.
It's being done through a secondary supplier who had better remain nameless for the moment (just in case it's their fault rather than NetApp's...). We originally brought 3 years of cover:
"Next Business Day Parts Delivery" for failed disks (which has worked fine, incidentally); "4 hours onsite service" for the base unit and disk shelf.Now we are being told that we can't have such a combination: it has to be all NBD Parts or all 4hrs Onsite. This doesn't make any sense to us. Disk failures are non-critical, and only the ... (ahem) very differently abled ... need someone to come and swap a disk for them! OTOH, base unit & shelf failures would be critical for us.
Please tell me that NetApp haven't _really_ made it this difficult to buy the obviously appropriate combination of cover!
-- Chris Thompson Email: cet1@cam.ac.uk