Can you login to the primary mgmt. interface as root? Do you have another admin account you can try?
From: toasters-bounces@teaparty.net [mailto:toasters-bounces@teaparty.net] On Behalf Of Rhodes, Richard L. Sent: Tuesday, April 26, 2016 2:32 PM To: toasters@teaparty.net Subject: accessing service processor
Hello,
This is probably really dumb, but I'm stumped.
I've been working on a support case with IBM (nSeries). They asked me to get some info from the service processor. So I ssh to the SP, get a prompt, try and login as naroot (using root's pwd), which fails.
The last time I tried to ssh and log onto a SP was when these systems were setup +2 years ago. Back then it worked. Since then we've regularly rolled the root password every X months. It's my understanding that naroot at the service processor uses the OnTap root password.
I've tried to access the SP on several nSeries system and they all fail the same way.
IBM nSeries N3220 (NetApp FAS2240) OnTap 8.1.2P1 7-mode
Any thoughts are appreciated.
Rick
What I've done:
- I know the root password - I used it to log onto the filer on the main interface
Using username "root". root@filerxxxx's password: filerxxxx>
- It's status is online
filerxxxx> sp status Service Processor Status: Online Firmware Version: 2.1.1 Mgmt MAC Address: xx:xx:xx:xx:xx:xx Ethernet Link: up, 100Mb, full duplex, auto-neg complete Using DHCP: no IPv4 configuration: IP Address: xxx.xx.xx.xxx Netmask: 255.255.255.0 Gateway: xxx.xx.xx.x IPv6 configuration: Disabled
- all hosts are allowed to access the sp
filerxxxx> options sp sp.autologout.enable on sp.autologout.timeout 60 sp.setup on sp.ssh.access *
- it pings
- it gives a login prompt, but it doesn't take the root password
ssh naroot@filerxxxxs naroot@filerxxxxs's password: Permission denied, please try again. naroot@filerxxxxs's password:
- I've tried ssh to the SP via the DNS name (filerxxxxs) and the IP (xxx.xx.xx.xxx)
- I am aware of the 15min timeout period on 6 unsuccessful login attempts.
- I've tried ssh via putty from a Win laptop, and, ssh from an AIX system. Both give the same result - it naroot/root password doesn't work.
- I rebooted the SP
filerxxxx> sp reboot NOTE : If your console connection is through the SP,it will be disconnected Do you want to reboot the SP now? (y/n) :? y Console connection through the SP will now be dropped
- Reboot didn't help - still can't login as naroot with root's password
ssh naroot@filerxxxxs naroot@filerxxxxs's password: Permission denied, please try again.
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