Hi Daniel,
I have the same problem with DOT 7.2.1. To me it seems that the autosupport process has gone stuck. NetApp has no idea what the cause could be. They asked me to reboot the filer, but as it is a productional database storage provider I'm not able to boot it yet.
Have you tried to boot the filer? Anything changed after rebooting?
Regards Walter
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Von: owner-toasters@mathworks.com [mailto:owner-toasters@mathworks.com] Im Auftrag von Leeds, Daniel Gesendet: Dienstag, 27. Februar 2007 05:41 An: Oliver Bassett; toasters@mathworks.com Betreff: RE: autosupport stops functioning
we are actually past 7.1.x on this filer
-- Daniel Leeds Senior Systems Administrator Edmunds.com
-----Original Message----- From: Oliver Bassett [mailto:Oliver.Bassett@infinity.co.nz] Sent: Mon 2/26/2007 7:36 PM To: Leeds, Daniel; toasters@mathworks.com Subject: RE: autosupport stops functioning
Did this start happening after an upgrade to ONTAP 7.0.5?
They added throttling functionality to the autosupport options.
Thanks
Oliver Bassett Senior Systems Engineer
Infinity Solutions Ltd P O Box 3323, Auckland Ph: +64 9 921 8123, Mob: +64 21 574 994 Fax: +64 9 309 4142 www.infinitysolutions.co.nz http://www.infinitysolutions.co.nz
From: owner-toasters@mathworks.com [mailto:owner-toasters@mathworks.com] On Behalf Of Leeds, Daniel Sent: Tuesday, 27 February 2007 3:37 p.m. To: toasters@mathworks.com Subject: autosupport stops functioning
anyone else have this happen?
suddenly one of our filers stops generating autosupport messages. both autosupport.enable and autosupport.support.enable are on. if i generate a test email with the autosupport.doit option nothing happens. not even a failed message, the console just sits there as if i never generated one.
needless to say neither netapp or our email server gets anything from this filer and nothing hits the console about generating any autosupport emails.
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