Re: Chassis FRU PROM write operation failed. Replace the system chassis or controller!

Interesting. Check the "printenv" output at the loader prompt. Do both motherboards show up as FAS2520?

On Fri, Dec 11, 2015 at 11:27 AM, Andrew Hancock < andrew.hancock@cyrus-consultants.co.uk> wrote:

the output all looks good.

Mfg Name NetApp, Inc. Product Name FAS2520 Product Part Num Product SerNum

I don't get any errors, the data looks intact, with no corruption

Andrew

-----Original Message----- From: Brad Thompson [mailto:brad.thompson877@gmail.com] Sent: 11 December 2015 16:22 To: andrew.hancock@cyrus-consultants.co.uk Cc: Toasters Subject: Re: Chassis FRU PROM write operation failed. Replace the system chassis or controller!

The chassis midplane PROM write is a one time operation and basically forces the matching of the motherboard type with the chassis. You can check the midplane if the sp is running version 1.3 or higher (check at the loader prompt using "sp status"). Use the commands below while logged in to the SP (CTRL-G if you are connected via console cable).

priv set diag

system fru show 1

system fru show 2

What does the output look like?

On Fri, Dec 11, 2015 at 10:56 AM, Andrew Hancock < andrew.hancock@cyrus-consultants.co.uk> wrote:

    Hi Toasters



    Brand new out of the box, NetApp FAS2520 HA, Dual

Controller/DS4246 Shelf, Controller A after connecting a serial cable to it, gives....

    Chassis FRU PROM write operation failed. Replace the system

chassis or controller. If necessary contact support.

    It also then Halts, it takes about 1min 20s.



    I don't suppose there is much I can do other than report to

Reseller, escalate to Support....

    I'm not sure if this is the method of which it was handled,

because it should have been delivered by Lupprians, but was delivered by TNT which ignored the packaging which stated MUST SHIP ON A PALLET DO NOT REMOVE, and removed the pallet everything was on, because the delivery man, said it was too heavy for him to handle, so it was stripped off the pallet. On delivery we are not allowed to carry deliveries off the lorries, due to health and safety, and he driver wanted a hand, I went off to make enquires what I should do, and found it all dumped outside in the rain!

    Anyway.... back to the issue, anything I can test, prove, provide

additional info to support, or just ping it back to them!

    A case was already open with NetApp about the way it was

delivered, and damage to boxes, by TNT, not sure if this is the cause of the hardware error! So this has now been tagged on by the reseller.....

    I've never seen this rror ebefore...



    Regards



    Andy






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