On Thu, 26 Apr 2001, Todd C. Merrill wrote:
And, why can't I look up a case solely by case number? I have to remember which filer it was associated with, too? Well, give me all the cases in the last month, then...
Todd (and others who would find this useful) --
You *can* look up a case by number in the following manner:
start at NOW home (log in, if necessary) and go to Service & Support
under Technical Assistance & Documentation, go to Check Case Status
in the first set of Selection Criteria, select NetApp Case Number from the drop-down menu and enter in the case number in the text box
Now, I'm no NOW guru, but if this is useful functionality, it does seem to be a bit more buried than it should.
-- Shane
------- I won't bore you with the technology, but suffice it to say that neither company would be unhappy if they were able to disembowel the other.