On Thu, 3 Feb 2000, Bruce Sterling Woodcock wrote:
Ever since SonicAir has taken over a certian portion of the RMA workflow, the whole process has become a horrible experience.
Let this be a lesson to anyone who touts outsourcing as the solution to their problems.
Bruce
Amen. I think SonicAir needs to work on their style, they are rather snappy and obnoxious when it comes to RMA calls. They also call for RMAs that are for nonreturnables, which I had to correct them rather sternly.
-Scott
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Scott T. Mikusko Scrape the clouds of rouge from his face, Systems Engineer and he's white as noise Concentric Network Corporation Internet Guerilla -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=