A good tool for Tech Support people (HP or NetApp)
is a network trace of the transactions. This is
especially good if you have one client who is working
and one who is not. Taking a packet chase of each
and comparing them tells Support people (and possible
engineers) a lot of useful information.
If you can't take traces from the client side
(Solaris and SGI have snoop, HP I don't think ships
one), you can always try pktt on the NetApp. This
produces a TCP dump-format which some utilities can
covert to other formats (snoop, sniffer, etc.).
If you do decide to open a ticket with NetApp on this,
getting some kind of packet trace will be very useful.
A properly-done trace can tell us if the client is doing
something that the server doesn't respond to properly, or
if the client isn't generating a request or something else.
Another bonus of getting this is it helps Engineers of
any vendor figure out what's going on and possibly with
reproduction efforts.
Just a suggestion.
-- Adam Fox
NetApp Professional Services, NC
adamfox(a)netapp.com
> -----Original Message-----
> From: Graham Knight [mailto:grahamk@ast.lmco.com]
> Sent: Wednesday, January 26, 2000 11:06 AM
> To: toasters(a)mathworks.com
> Subject: HPUX 10.20 problems
>
>
>
> We have a problem with HP-UX 10.20 clients. Occasionally
> they stop getting NFS updates from our NAC servers. For
> instance, you might create a file, but when you
> attempt do an "ls" on the file it does not
> appear. But if you log into another system and do an "ls"
> it is there. The only solution we have found is
> to reboot the HP.
>
> HP is no help. Their tech support continues it's
> downward spiral.
>
> At one point a few years ago we had the exact same
> problem with HP's and solved it by installing 4 or
> 5 patches. It was just dumb blind luck that I happened
> upon an HP tech who knew what he was doing. Now those
> patches are out of date, and the problem has popped
> up again.
>
> My hope is that someone on the list knows about this problem
> and can give me a list of patches they installed to
> fix it. Any input would be most appreciated.
>
> Thanks,
> Graham
>