Subject: Autosupport failing to mailhost
Date: Tue, 12 Feb 2008 10:22:51 -0600
From: daniel.keisling@austin.ppdi.com
To: toasters@mathworks.com
Hello,
From what seems out
of the blue, Autosupport emails are no longer able to be sent to my mailhost
(Exchange 2003 on the same subnet):
"Autosupport cannot connect to host
rtpmail01.americas.ppdi.local (Network comm problem) for message: USER_TRIGGERED
(TEST)"
This message will be thrown until the message is eventually
dropped. My Exchange administrator does not see any connections coming
from the filer to send this email. I can ping the mailhost with no
problem:
rtpstore2b> ping
rtpmail01.americas.ppdi.local
rtpmail01.americas.ppdi.local is
alive
My routing table:
Destination
Gateway
Flags Refs Use
Interface
default
172.20.63.254
UGS 4 222239
e0a
127
localhost
UGS 0
22236 lo
localhost
localhost
UH
3 145
lo
172.20.62/23
link#4
UC
0 0 e0a
rtpmail01.americ
0:8:2:28:ee:86
UHL
0 11 e0a
rtpexchbe01.amer
0:8:2:28:ee:86
UHL
0 0
e0a
rtpstore2b
0:a0:98:9:66:53
UHL 0
18112 lo
My autosupport options:
rtpstore2b> options
autosupport
autosupport.cifs.verbose
off
autosupport.content
complete
autosupport.doit
DONT
autosupport.enable
on
autosupport.from
rtpstore2b at
rtp.ppdi.com
autosupport.local.nht_data.enable
off
autosupport.local.performance_data.enable
off
autosupport.mailhost
rtpmail01.americas.ppdi.local
autosupport.minimal.subject.id
hostname
autosupport.nht_data.enable
on
autosupport.noteto
autosupport.performance_data.enable
on
autosupport.retry.count
15 (value might be overwritten
in takeover)
autosupport.retry.interval
4m (value might be overwritten
in takeover)
autosupport.support.enable
on
autosupport.support.proxy
autosupport.support.to
autosupport at
netapp.com
autosupport.support.transport
https
autosupport.support.url
support.netapp.com/asupprod/post/1.0/postAsup
autosupport.throttle
on
autosupport.to
storage at
wilm.ppdi.com
(I've replaced the @'s with 'at')
I have no problems with my SSH session, so I don't know how
this could be a network cable/connection problem. Are there any debugging
steps I can do? Has anyone seen this before? It has definitely
worked in the past. This is DOT 7.2.2 on a
FAS3040.
TIA,
Daniel
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