-------- Original Message --------
Subject: RE: Net app support
From: "Glenn Walker" <ggwalker@mindspring.com>
Date: Wed, January 10, 2007 3:04 pm
To: "Timothy Naple" <tnaple@BERKCOM.com>, <toasters@mathworks.com>

So berkcom.net redirects to zerowait – a 3^rd party netapp reseller (used stuff?)… and the guy that emailed me\the list in response to the query just _happens_ to know a vendor?

Convenient!

Sounds like a sales pitch J

Glenn

From: owner-toasters@mathworks.com [mailto:owner-toasters@mathworks.com] On Behalf Of Timothy Naple
Sent: Wednesday, January 10, 2007 4:26 PM
To: toasters@mathworks.com
Subject: RE: Net app support

This post by "Jack" (admin@berkcom.net) has nothing to do with us here at Berkeley Communications. I didn't even know there was a berkcom.net site that redirects to the company Zerowait until I saw that email and checked it out. Just to be clear and for the record, Berkeley Communications and Zerowait have no affiliation whatsoever.

Thank you,

Tim

Timothy Naple

tnaple@berkcom.com

(510) 644-1599 x308

Berkeley Communications Corporation

From: owner-toasters@mathworks.com on behalf of admin@berkcom.net
Sent: Wed 1/10/2007 12:59 PM
To: Glenn Walker
Cc: Toaster Admins; Chris Shenton; Coder,James (STP)
Subject: RE: Net app support

The vendor I am familiar with on hardware support will overnight hardware replacements or have a on-site spares kit to pull from. For sales usually the next business day, as all equipment is tested again before it goes out the door.

Email me direct for the name of this vendor if you are interested as I don't want this to turn into a big sales pitch pissing match!

Jack

-------- Original Message --------
Subject: RE: Net app support
From: "Glenn Walker" <ggwalker@mindspring.com>
Date: Wed, January 10, 2007 1:32 pm
To: "Chris Shenton" <chris.shenton@nasa.gov>, "Coder, James (STP)"
<James.Coder@guidant.com>
Cc: "Toaster Admins" <toasters@mathworks.com>

Out of curiosity, what type of turn-around time do all of these 3rd
party vendors offer?

Glenn

-----Original Message-----
From: owner-toasters@mathworks.com [mailto:owner-toasters@mathworks.com]
On Behalf Of Chris Shenton
Sent: Wednesday, January 10, 2007 12:38 PM
To: Coder, James (STP)
Cc: Toaster Admins
Subject: Re: Net app support

On Jan 10, 2007, at 09:56, Coder, James (STP) wrote:

>
> Looking at other options other than netapp for hardware / software
> support - was wondering who others on the list are using - both
> stateside and outside the US (OUS). Net app seems a little too
> rigid in
> their pricing / support structure.

I've had good experience with ZeroWait.com back in the dot-com days
and for a system here we built out. They know their products and are
responsive, both on purchasing and parts/support. For systems,
their quotes were significantly lower than NetApp's and their advice
was right-on -- no sleazy overselling. Hooked us up with a spare
head on-site for less than a kit o' parts, which will make swapping
out a lot faster in the event of a serious failure. Nice folks to
work with.