Hello,

 

This is probably really dumb, but I'm stumped.

 

 

I've been working on a support case with IBM (nSeries).  They asked me to get some info from the service processor.  So I ssh to the SP, get a prompt, try and login as naroot (using root's pwd), which fails.

 

The last time I tried to ssh and log onto a SP was when these systems were setup +2 years ago. Back then it worked.   Since then we've regularly rolled the root password every X months.  It's my understanding that naroot at the service processor uses the OnTap root password.

 

I've tried to access the SP on several nSeries system and they all fail the same way.

 

IBM nSeries N3220 (NetApp FAS2240)

OnTap 8.1.2P1 7-mode

 

 

Any thoughts are appreciated.

 

 

Rick

 

 

 

 

What I've done:

 

 

- I know the root password - I used it to log onto the filer on the main interface

 

  Using username "root".

  root@filerxxxx's password:

  filerxxxx>

 

 

- It's status is online

 

    filerxxxx> sp status

        Service Processor           Status: Online

                Firmware Version:   2.1.1

                Mgmt MAC Address:   xx:xx:xx:xx:xx:xx

                Ethernet Link:      up, 100Mb, full duplex, auto-neg complete

                Using DHCP:         no

        IPv4 configuration:

                IP Address:         xxx.xx.xx.xxx

                Netmask:            255.255.255.0

                Gateway:            xxx.xx.xx.x

       IPv6 configuration:         Disabled

 

- all hosts are allowed to access the sp

 

  filerxxxx> options sp

  sp.autologout.enable         on

  sp.autologout.timeout        60

  sp.setup                     on

  sp.ssh.access                *

 

- it pings

 

- it gives a login prompt, but it doesn't take the root password

 

 ssh naroot@filerxxxxs

 naroot@filerxxxxs's password:

 Permission denied, please try again.

 naroot@filerxxxxs's password:

 

- I've tried ssh to the SP via the DNS name (filerxxxxs) and the IP (xxx.xx.xx.xxx)

 

- I am aware of the 15min timeout period on 6 unsuccessful login attempts.

 

- I've tried ssh via putty from a Win laptop, and, ssh from an AIX system.

  Both give the same result - it naroot/root password doesn't work.

 

- I rebooted the SP

 

  filerxxxx> sp reboot

  NOTE : If your console connection is through the SP,it will be disconnected

  Do you want to reboot the SP now? (y/n) :? y

  Console connection through the SP will now be dropped

 

- Reboot didn't help - still can't login as naroot with root's password

 

  ssh naroot@filerxxxxs

  naroot@filerxxxxs's password:

  Permission denied, please try again.

 

 

 

The information contained in this message is intended only for the personal and confidential use of the recipient(s) named above. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately, and delete the original message.