No, I did not reseat all the 48 disks yet – if the message would have been just for one disk, I would of course have reseated it as of yet, but since it shows all 48 disks in the alert summary, I highly doubt that the problem is with the disks, or am I wrong in that?

Alexander Griesser

System-Administrator

ANEXIA Internetdienstleistungs GmbH

Telefon: +43-463-208501-320

Telefax: +43-463-208501-500

E-Mail: ag@anexia.at

Web: http://www.anexia.at

Anschrift Hauptsitz Klagenfurt: Feldkirchnerstraße 140, 9020 Klagenfurt

Geschäftsführer: Alexander Windbichler

Firmenbuch: FN 289918a | Gerichtsstand: Klagenfurt | UID-Nummer: AT U63216601

Von: tmac [mailto:tmacmd@gmail.com]
Gesendet: Sonntag, 04. August 2013 02:13
An: Alexander Griesser
Cc: Toasters@teaparty.net
Betreff: Re: System status degraded after hot adding 2 DS4243 shelves

Did you do as the system asked?

reset the disk, etc.?

--tmac

Tim McCarthy

Principal Consultant

Clustered ONTAP Clustered ONTAP

NCDA ID: XK7R3GEKC1QQ2LVD           RHCE6 110-107-141 NCSIE ID: C14QPHE21FR4YWD4

Expires: 08 November 2014              Current until Aug 02, 2016 Expires: 08 November 2014

On Sat, Aug 3, 2013 at 7:44 PM, Alexander Griesser <ag@anexia.at> wrote:

Hey there,

the second question today, sorry for that J

I did attach two DS4243 shelves to a FAS3240HA system today and followed all the instructions, the shelf firmware has been updated in this process and everything looks good as far as I can tell, I can see the 6 shelves now on both controllers, all shelves are multi path ready, disks are visible, etc.

One controller shows its health status as OK but the other one shows degraded:

robin> system health status show

Status

---------------

Degraded

The reason for that seems to be:

               Node: robin

           Resource: Disk 0a.06.10

           Severity: Major

     Probable Cause: Disk 0a.06.10 does not have two paths to controller

                     robin but the containing disk shelf 6 does have two

                     paths. Disk 0a.06.10 may be faulty.

    Possible Effect: Access to disk 0a.06.10 via controller robin will be

                     lost with a single hardware component failure (e.g.

                     cable, HBA, or IOM failure).

Corrective Actions: 1. Reseat disk 0a.06.10 following the rules in the Installation and Service Guide.

                     2. Wait six minutes for the alert condition to clear.

                     3. If reseating disk 0a.06.10 fails to clear the alert condition, replace disk 0a.06.10.

                     4. Wait six minutes for the alert condition to clear.

                     5. Contact support personnel if the alert persists.

48 entries were displayed.

There are exactly 48 entries in the log for all the new 48 disks I added to the systems. If it would really be a disk or shelf fault, I guess I should see these errors on the second controller too, but I cannot see them there.

Any ideas what I could to now to diagnose this issue further? I think the usual problems like broken cables, etc. can be ruled out since the second controller is not showing these issues, right?

Thanks in advance,

bye,

Alexander Griesser

System-Administrator

ANEXIA Internetdienstleistungs GmbH

Telefon: +43-463-208501-320

Telefax: +43-463-208501-500

E-Mail: ag@anexia.at

Web: http://www.anexia.at

Anschrift Hauptsitz Klagenfurt: Feldkirchnerstraße 140, 9020 Klagenfurt

Geschäftsführer: Alexander Windbichler

Firmenbuch: FN 289918a | Gerichtsstand: Klagenfurt | UID-Nummer: AT U63216601

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