We have the same leve of support we did w/ NetApp directly - 4 hour parts + labor if needed.

Jeff Mery - MCSE, MCP
National Instruments

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"Allow me to extol the virtues of the Net Fairy, and of all the fantastic
dorks that make the nice packets go from here to there. Amen."
TB - Penny Arcade
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"Glenn Walker" <ggwalker@mindspring.com>
Sent by: owner-toasters@mathworks.com

01/10/2007 02:32 PM

To
"Chris Shenton" <chris.shenton@nasa.gov>, "Coder, James \(STP\)" <James.Coder@guidant.com>
cc
"Toaster Admins" <toasters@mathworks.com>
Subject
RE: Netapp support





Out of curiosity, what type of turn-around time do all of these 3rd
party vendors offer?

Glenn

-----Original Message-----
From: owner-toasters@mathworks.com [mailto:owner-toasters@mathworks.com]
On Behalf Of Chris Shenton
Sent: Wednesday, January 10, 2007 12:38 PM
To: Coder, James (STP)
Cc: Toaster Admins
Subject: Re: Netapp support


On Jan 10, 2007, at 09:56, Coder, James (STP) wrote:

>
> Looking at other options other than netapp for hardware / software
> support - was wondering who others on the list are using - both
> stateside and outside the US (OUS).  Netapp seems a little too  
> rigid in
> their pricing / support structure.

I've had good experience with ZeroWait.com back in the dot-com days  
and for a system here we built out.  They know their products and are  
responsive, both on purchasing and  parts/support.  For systems,  
their quotes were significantly lower than NetApp's and their advice  
was right-on -- no sleazy overselling.  Hooked us up with a spare  
head onsite for less than a kit o' parts, which will make swapping  
out a lot faster in the event of a serious failure. Nice folks to  
work with.