Does that mean that support is geared to handle tough issues? Or do they pipe you into NetApp support at that point?

Curious,

 -Russ

From: owner-toasters@mathworks.com [mailto:owner-toasters@mathworks.com] On Behalf Of Toasters
Sent: Tuesday, November 14, 2006 12:41 PM
To: Raj Patel; toasters@mathworks.com
Subject: RE: IBM Branded NetApps

We just went with a few IBM boxes here. We have 40 or so Netapp boxes. The determining factor for us was the price. They undercut by well over 100k on what we bought. The support structure is not the same as Netapp. If you have never experienced IBM support before then I suggest you do before you decided to go the way of IBM/NAS. If your like us and don't need the "what is a snapmirror" type of support and just call when you need parts or the box is panicing then you may want to consider them.

E-

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From: owner-toasters@mathworks.com [mailto:owner-toasters@mathworks.com] On Behalf Of Raj Patel
Sent: Tuesday, November 14, 2006 2:03 PM
To: toasters@mathworks.com
Subject: IBM Branded NetApps

Hi all,

A few quick queries -

Has anyone had any experience with the IBM Branded NetApp's ? What does the N5200 compare with in the NetApp family ? How does service/support differ from NetApp ? Finally why would anyone go with IBM for a NetApp rather than NetApp direct (is it purely a question of vendor service quality or is there a significant price difference) ?

Thanks in advance,
Raj.