What version of OnTap are you using?
We’re running 6.5.5 and there is a
vscan option “client_msgbox”. I know about this because
we had to turn it off due to a problem with false positives that we couldn’t
get a resolution on from Mcafee. (Basically no matter what we set the
timeout to, on large files the scanner would send back a “still scanning…”
message, which the filer would interpret as a virus being identified.)
--
Michael
W. Sphar - IS&T - Lead Systems Administrator
SMBU
Engineering Support Services, BMC Software
From: owner-toasters@mathworks.com
[mailto:owner-toasters@mathworks.com] On
Behalf Of Sewell, Cathy
Sent: Friday, March 10, 2006 11:41
AM
To: toasters@mathworks.com
Subject: ServerProtect for
NetApps: Alerting Users
We are using TrendMicro’s ServerProtect for NetApps to
virus scan all files incoming/outgoing from our NetApps Filers. As
expected, when a user attempts to store a file containing malware on a Filer,
ServerProtect appropriately takes action on the file (attempting to clean it,
then, if that fails, quarantining or deleting the file). While
ServerProtect does have some limited alerting capabilities and we do have it
setup to alert our IS group when a file is quarantined or deleted,
ServerProtect is apparently unable to alert the user – the person who was
attempting to store the file on the Filer. Vscan on the Filer initiates
the scan of the file, handing it off to the ServerProtect server for scanning,
apparently without user information. From the user’s perspective,
they copy or move a file to the Filer and the file completely disappears with
no explanation.
The Filer’s Vscan does give ServerProtect the
originating computer’s name. However, using something like
“net send <computer name>” is not an option for us as the
Messaging service is disabled on our user’s Windows workstations.
Additionally our users work from a variety of OSes, making an e-mail
based solution most desirable.
If you’ve faced this situation, we’d like to
know what you’ve successfully setup to alert users.
Thank you for your ideas –